Shipping Policy

Made-to-Order Production
As we operate on a made-to-order basis, please allow time for manufacturing before your order is shipped. Lead times vary depending on the product and order volume.

 

Production & Processing Times

• Production time will vary, please get in contact with a member of our team to discuss this on 0800 9755 648.

• Custom orders or large quantities may take longer; we will communicate estimated timelines upon order confirmation.

 

Delivery

• Delivery costs will be added to the email quotation and will be clearly illustrated. After receiving this, the customer has the right to accept, amend or decline the quotation. 

• Shipping times vary depending on your location and the lead times of the products in the order.

• Estimated delivery time: due to lead times, we cannot offer a fixed term across all of our products. However, after a quotation has been accepted, a member of our team will be in touch to arrange a convenient delivery date and time. 

• Deliveries are made during standard business hours (Monday – Friday). We advise at least 2 people must be available to receive the order from the courier and inspect it upon delivery.

 

Receiving Your Order

• Upon delivery, please inspect your order for any damage before signing for it. If you notice any damage, document it with photos and report it to us within 2 workings days. (working days Monday – Friday).

• If any parts are missing or incorrect, please contact us immediately so we can resolve the issue promptly.

 

Delays & Unexpected Circumstances
While we strive to meet all estimated production and shipping timelines, unforeseen circumstances such as supply chain disruptions, weather conditions, or courier delays may impact delivery times. We will keep you informed if there are any significant changes to your expected delivery date.

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Returns & Cancellations

• Due to the made-to-order nature of our products, we do not accept returns or exchanges unless the item is faulty or damaged.

• Order cancellations are only possible through declining the online quotation. Once the order has been placed, the order cannot be cancelled without incurring a fee.

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For any questions or concerns regarding your order, please contact our customer service team at info@theplaygroundcompany.co.uk or call us on 0800 9755 648.