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Refund Policy
Returns
Due to the made-to-order nature of our products, we do not accept returns or exchanges, or offer a refund, unless the item is faulty or damaged.
Cancellations
Order cancellations are only possible through declining the online quotation. Once the order has been placed, the order cannot be cancelled without incurring a fee.
If any parts are missing or incorrect, please get in contact on 0800 9755 648 or info@theplaygroundcompany.co.uk and we will resolve the issue.
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